Frequently Asked Questions

Below is a list of tidy answers to common questions.

Gender Affirming Care and the True Self Program.

  • Do I have to submit documentation to be considered for the True Self Program?

    No, at this time we will not ask for any documentation to qualify for this program. 

  • What products or services are eligible for low-cost care in the True Self Program?

    We offer a full range of dermal fillers from both the Restylane, Juvederm, and Revance RHA product lines to provide facial and neck treatments.

    Neurorelaxers (Botox, Dysport and Xeomin) are no longer covered by the True Self Program, but are available at discount to all True Self participants.

  • How long is the waitlist for True Self?

    We serve as many clients as possible each month, but as a new program we aren’t yet sure what the wait time will be. It’s never too soon to schedule an intake consultation with our provider, and then we can add your name to our waitlist for pay-what-you-can services.

  • What if I need a touch-up?

    We are committed to offering True Self clients repeat services every 2-3 years as needed for upkeep.

  • Can I just pay for North Bay’s gender-affirming services?

    Yes. All of our treatments are client goal-oriented and if you would like to book standard services with gender-affirming goals, you are more than welcome to do so at any time. 

  • How do I get on the wait list for True Self?

    It’s easy to get on our True Self calendar. Here’s how:

    1. Let us know you’re interested. You can email, call, or use the contact form on our website. We’ll answer any questions you have, schedule a consultation with our provider, and let you know about the estimated wait time for True Self care.
    2. Complete an initial consultation with Moya to discuss your aesthetics goals and create a treatment plan together. You can meet in person, or complete the consultation via Zoom.
    3. Get scheduled. Depending on how far our your appointment will be, we may either book a specific date and time, or hold your place in certain month, and re-connect to schedule your appointment when we get closer.

    While you are on the wait list, we will reach out if our schedule changes and we can see you sooner, or if there are other opportunities, such as trainings, for us to offer you goal-oriented care at no cost to you.

  • Can you bill my insurance for gender-affirming care?


    We’re now about to bill San Francisco Health Plan for gender-affirming dermal fillers, Kybella, and microneedling the scalp for hair restoration.

    Before we can book or perform a service to be covered by health insurance, we need to have pre-authorization from the health plan.

    Here’s what to do:

    1. Make an appointment with your Primary Care Provider. They will need to fill out a pre-authorization for gender affirming care coverage.

    2. Once they send the preauthorization letter to SFHP, SFHP will send us an approval and we will call you to book an appointment.

    3. You will have no balance to pay at your visit and we will bill the healthcare plan directly.

    If you are not an SFHP member, thank you for your patience as we onboard more heath insurance carriers.

    You may wish to join our waitlist for pay-what-you-can care in the True Self Program.

    North Bay also offers a discount on all self-pay a la carte services to clients who feel comfortable self-identifying as transgender or non-binary.

  • Does North Bay offer a discount to trans clients?

    Yes. North Bay Aesthetics offers a discount on all self-pay a la carte services to our clients who self-identify as transgender or non-binary.

    This discount cannot be combined with any other promotions or offers and does not apply to procedures for which we are billing insurance.

    We’ll always guide all of our clients to the most cost-effective treatment option to reach toward your aesthetic goals.

Still have questions? Let us answer them!

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