Below is a list of tidy answers to common questions.
If you don’t find the answers you’re looking for, get in touch!
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What is the upkeep for aesthetic services?
Clients who utilize neurorelaxers (Botox, Dysport, or Xeomin) usually require quarterly treatments (every three months) for wrinkle reduction and lift.
Dermal fillers are metabolized differently in every body, but most last anywhere from 12-24 months. Fillers are often layered over time, and different parts of the face and body may be treated in different treatment sessions.
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How do I know what aesthetics service is right for me?
Good news! — We don’t expect you to arrive to your appointment with a list of products and units you want to buy.
In fact, it’s better for us both to discuss your aesthetics goals and inspirations first, and then prescribe a personalized treatment plan to achieve your ideal look.
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What can aesthetic medicine do for my body?
From cosmetic goals like smoothing, plumping, and rejuvenating, to quality-of-life issues like tension headaches caused by TMJ or giving your immune system a helping hand, North Bay’s expert providers are here to can help you feel like and express your truest self.
During our initial consultation, we’ll talk about your goals, and then make a treatment plan to reach them. We’re not here to tell you that you look good (you do!); we’re here to help you feel like your truest and best self.
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What should I expect during my first consultation?
We’re super into your unique bod, story, and aesthetics goals. During your initial consultation, we’ll discuss your goals and ideals, and prescribe a treatment plan to help you reach toward them within your budget and your timeline.
Your first consultation will be a discussion between you and a licensed medical provider about pertinent medical history, any allergies, and goals of treatment.
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What are your safety protocols?
Your safety is our priority, and as medical practitioners, our safety protocol is high.
Our staff is fully vaccinated against COVID-19 and continues to be screened daily for any signs or symptoms of COVID-19 disease.
We practice exceptional infection control between patients and will wear gloves and a surgical mask during all client interactions. You will also wear a mask during your visit (apart from any procedures on the jaw, lips or around the mouth), regardless of your vaccination status.
Treatment rooms are sterilized between clients.
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What if I am not satisfied with my aesthetic treatment?
Patient comfort and satisfaction is truly of the highest importance to the North Bay Team. While we hope you will be thrilled with your interactions with us and with your results, if you are ever unhappy with any treatment, please come back and see us again to discuss revision or additional treatment.
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Can I do the Thread Lift the same day as my Consultation appointment?
No. Prior consultations are required before your thread lift procedure, and can be done as a Telehealth video visit.
- The $250 consultation fee will be applied to your procedure if you are medically qualified and elect to move forward with the Thread Lift.
- If you are not medically qualified for thread lift, your consultation fee will be refunded.
- If you are medically qualified by do not elect for the Thread Lift procedure, North Bay will retain a $100 consultation fee, and apply the remaining $150 to your client account (wallet), to be put toward another procedure of your choice.
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Can I get other procedures at the same time as my Thread Lift?
We will not combine with other procedures in the same area — for example, you cannot get a thread lift and neuromodulators in your brow at the same appointment.
However, you can combine procedures in different treatment areas during the same office visit. A thread lift in the neck and tox in the brow is OK.
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What are some common blood-thinners I should stop taking before my procedure?
Stop all blood thinners 7 days before your appointment to minimize the risks of bleeding and bruising.
Anti-platelet drugs and anticoagulants are blood thinning medications you may be prescribed by your primary provider.
Other blood thinners include include aspirin, Aleve, ibuprofen, Advil, naproxen, meloxicam, turmeric, St John’s Wort, vitamin e, fish oil.
If you’re not sure if something you’re taking has a blood-thinning effect, be sure to check with your provider.
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Does North Bay offer a discount to trans clients?
Yes. For trans and non-binary clients who pay directly for their services (instead of billing insurance or through True Self), North Bay Aesthetics offers a flat $125 discount on the first five (5) appointments per calendar year.
This discount does not apply to IV infusion or B12-only appointments, may not be used for product purchases, and may not be combined with any other offers or promotions.
We’ll always guide all of our clients to the most cost-effective treatment option to reach toward your aesthetic goals.
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Do you still see clients in their homes or offices?
For now, we are unable to offer local conceirge care in the Bay Area. If traveling to our Clinic is burdensome, please be sure to subscribe to our mailing list and social media feed, so you’ll hear about our local pop-ups.
If you’re interested in hosting a group in your home or office, please see this page for more information, or give us a call at 415 686 3546.
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How can I cancel or reschedule my appointment?
If you need to cancel or reschedule your North Bay Aesthetics appointment, please give our office a call at (415) 686-3546, or use the patient portal link in that came in your confirmation email.
Please note that cancellations made with fewer than 24 hours’ notice will be subject to a $50 cancellation fee.
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What is your cancellation policy?
If you need to cancel or reschedule your appointment, please give us notice at least 24 hours ahead of our scheduled appointment time. Cancellations with fewer than 24 hours’ notice will be subject to a $50 cancellation fee.
Please DO cancel or reschedule your appointment if you are feeling sick, or if you have had a known covid exposure. Community health is our priority!
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At what age should I start gender-affirming aesthetic treatments?
The decision to start perusing gender-affirming aesthetic treatment is very personal, and one which our clients may want to discuss with their primary provider or endocrinologist prior to coming in for care at North Bay.
For those under the age of 18, we require approval from a pediatric provider. Consent from a parent or legal guardian is also required for clients under the age of 18.
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At what age should I start aesthetic treatments?
There isn’t a right time to begin thinking about rejuvenating aesthetics treatments — that’s up to you entirely. But there are common changes all humans experience as we age, and here a few things we recommend you consider:
Bone, collagen, and fat are what give our faces structure, skin elasticity, and volume, respectively.
By our early twenties, collagen production starts to diminish we begin to lose bone density in our faces.
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Can North Bay bill my insurance for aesthetics services?
We cannot bill medical insurance for cosmetic aesthetics services.
Dermal-fillers for gender-affirming aesthetics care can be covered by insurance. Currently, we are able to bill some insurance carriers for gender-affirming procedures with pre-authorization.
Please contact us with any questions regarding the pre-authorization process or covered services before booking if you are anticipating using your insurance benefits for this care.
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Do you publish your pricing? Where can I find pricing information?
Yes! We publish our pricing so you can book your care appointments with confidence and peace mind.
We will to discuss complete pricing with you during our initial consultation, or whenever we make or adjust your treatment plan, so you can make and informed decision about your aesthetics care.
Read more details on our Pricing page.
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I live in Southern California, but I want North Bay services!
Moya travels to see concierge clients in Los Angeles and Orange Counties several times a year. Get in touch and let us know you’re interested in getting on our LA Client List and we’ll let you know when we’ll be in the neighborhood.
A non-refundable $500 deposit is due at booking for LA-area clients, to be applied to your treatment.
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I live in The Monterey-Carmel Area, but I want North Bay services!
Moya travels to see concierge clients in Carmel and Monterey several times a year, including for some fun pop-ups. Get in touch and let us know you’re interested in getting on our Monterey County Client List and we’ll let you know when we’ll be in the neighborhood.
A non-refundable $500 deposit is due at booking for Monterey County clients, to be applied to your treatment.
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How do I know when I look good?
Only you can answer this question! You’re the only person who can truly judge the success of your aesthetic treatment. Do you feel good? Do you see your truest self in the mirror? We hope you leave feeling your best and ready to take on the day!
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What is aesthetic medicine?
Aesthetic medicine is the practice of using (non-surgical) non-invasive and minimally-invasive procedures to change physical features on the face and body.
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What products and services does North Bay offer?
North Bay offers several FDA-approved medical treatments including dermal fillers, neurorelaxers, deoxycholic acid, microneedling with platelet-rich plasma, and minimally invasive PDO thread lifts. We utilize these tools to change, augment and/or slim your face, and for reduction of wrinkles and mitigation of sagging or loss of fullness.
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Will my procedure be painful?
Injectables, intravenous lines, and any procedures requiring needles through the skin are likely to have some mild stinging, pinching, swelling, and/or discomfort.
Depending on the treatment you choose, we may use injectable or topical numbing agents, such as lidocaine, to minimize pain. Ice packs will be available to you for preparation prior to injections.
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Where do you see clients? Is your office accessible?
North Bay’s primary office is in downtown Mill Valley, CA, at 91 E Blithedale Avenue, Suite B (lower level).
- ✔ Wheelchair Accessible
- ✔ On and (limited) off-street Parking
- ✔ Convenient to Public Transit
Gender Affirming Care and the True Self Program.
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Can I just pay for North Bay’s gender-affirming services?
Yes. All of our treatments are client goal-oriented and if you would like to book standard services with gender-affirming goals, you are more than welcome to do so at any time.
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Do I have to submit documentation to be considered for the True Self Program?
No, at this time we will not ask for any documentation to qualify for this program.
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What products or services are eligible for low-cost care in the True Self Program?
We offer a full range of dermal fillers from both the Restylane, Juvederm, and Revance RHA product lines to provide facial and neck treatments.
Neurorelaxers (Botox, Dysport and Xeomin) are no longer covered by the True Self Program, but are available at discount to all True Self participants.
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How long is the waitlist for True Self?
We serve as many clients as possible each month, but as a new program we aren’t yet sure what the wait time will be. It’s never too soon to schedule an intake consultation with our provider, and then we can add your name to our waitlist for pay-what-you-can services.
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What if I need a touch-up?
We are committed to offering True Self clients repeat services every 2-3 years as needed for upkeep.
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How do I get on the wait list for True Self?
It’s easy to get on our True Self calendar. Here’s how:
- Let us know you’re interested. You can email, call, or use the contact form on our website. We’ll answer any questions you have, schedule a consultation with our provider, and let you know about the estimated wait time for True Self care.
- Complete an initial consultation with Moya to discuss your aesthetics goals and create a treatment plan together. You can meet in person, or complete the consultation via Zoom.
- Get scheduled. Depending on how far our your appointment will be, we may either book a specific date and time, or hold your place in certain month, and re-connect to schedule your appointment when we get closer.
While you are on the wait list, we will reach out if our schedule changes and we can see you sooner, or if there are other opportunities, such as trainings, for us to offer you goal-oriented care at no cost to you.
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Does North Bay offer a discount to trans clients?
Yes. For trans and non-binary clients who pay directly for their services (instead of billing insurance or through True Self), North Bay Aesthetics offers a flat $125 discount on the first five (5) appointments per calendar year.
This discount does not apply to IV infusion or B12-only appointments, may not be used for product purchases, and may not be combined with any other offers or promotions.
We’ll always guide all of our clients to the most cost-effective treatment option to reach toward your aesthetic goals.